Communication Skills for Supervisors
The most challenging leadership role can be tackling team members who fail to meet performance or behavioural expectations. This Communication Skills course focuses on enabling supervisors to do this in a way that fosters co-operation in problem-solving and enhances working relationships. Suitable for people new to a supervisory role who want to learn the most effective techniques for setting expectations and giving feedback, or anyone who wants to handle performance or behaviour issues more confidently.
What topics are covered?
You will learn a simple but flexible framework for discussing unmet expectations and motivating change. As part of this you will explore:
- Common difficulties with discussing workplace problems and why our instinctive approaches are often ineffective;
- The appropriate approach for different categories of problem, and how to identify the core issue in complex situations;
- How to create a constructive atmosphere in which to discuss difficult issues;
- Motivation – why Power, Perks and Charm often fail, and the approach that empowers and motivates sustainably;
- Strategies for managing negative reactions in themselves and others;
- The four most common obstacles to problem-solving and ways to overcome them;
- Accountability and follow-up – staying focused on solutions
- How to identify and tackle bullying – and avoid bullying behaviours.
Who is the course aimed at?
The most challenging leadership role can be tackling team members who fail to meet performance or behavioural expectations. This course focuses on enabling supervisors to do this in a way that fosters co-operation in problem-solving and enhances working relationships. Suitable for people new to a supervisory role who want to learn the most effective techniques for setting expectations and giving feedback, or anyone who wants to handle performance or behaviour issues more confidently.
Who will be my tutor?
Karen Bray is a mediator with a background in journalism and public relations helping people communicate well to resolve serious disputes with the minimum financial and emotional cost. Her interest is in exploring what goes wrong with communication – how misunderstanding, estrangement and conflict arise – and how we can improve the way we communicate, creating better relationships, solving problems more effectively, and feeling more at peace with ourselves.
How will I learn?
Presented in a workshop style using practical exercises, roleplay and reflective practice, this course has an emphasis on applying these skills in real-world situations. Participants will also receive a confidential assessment of their personal communication style to identify individual strengths and areas for improvement.
Which department is this course in?Department of Creative Arts and Enterprise
Where will I need to go on my first day?On your first day, please report to the Reception in Roper Building.
What do I need to bring?
Pen and notepad
What else do I need to know?To avoid disappointment, please make sure you enrol on your chosen course early. Decisions regarding running or cancelling a course are made one week prior to the start of the course. If a course is cancelled, you will be informed and your course fees refunded in full. Please see Terms and Conditions of Enrolment.
The course will not run on bank holidays or during half term. Please check the term dates.
Where can I find out more information?If you need help or answers to specific questions, please contact the Student Advice Centre on 01225 312191 ext 720 or email firstname.lastname@example.org.
How do I enrol?You can enrol on this course:
Online: Click the "Add to Cart" button to enrol online.
Phone: Call 01225 328720 during our opening hours
Post: Download the Love2learn Learning Agreement and send to Student Advice Centre, Bath College, Avon Street, Bath BA1 1UP.
In person: Visit the Student Advice Centre in either of our campuses
Please see how to enrol for more detailed information.