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Customer Service for Health and Social Care Settings – Level 2 Certificate

Course Overview

This free level 2 Distance Learning course provides the knowledge and understanding of Customer Service in Health and Social Care settings and how this can be achieved to meet customer needs.

What topics are covered?

  • Principles of Customer Service
  • Team work and communications

Who is the course aimed at?

Anyone working or planning to work in adult health and social care

What are the entry requirements?

  • The learner must be 19 years old or over. Born before the 1st September 1998
  • The learner must live in England
  • The learner must not be in full-time education
  • The learner must have had permanent lawful residency in the UK/EU for the last 3 consecutive years
  • Where a learner is not an EU/UK National, they will need to provide evidence of their current immigration status eg Passport / Visa
  • Please note that student visas are not acceptable
  • Please note that prior qualifications may affect eligibility
  • The learner must not have completed any part of the requested qualification previously
  • A learner aged between 19 and 23yrs must have already achieved a full Level 2 qualification

What qualifications will I gain?

Level 2 Certificate in Customer Service in Health & Social Care.

How will I learn?

Distance learning with an assigned tutor.

Which department is this course in?

Distance Learning

Where will I need to go on my first day?

Once your Distance Learning Request Form has been processed you will be invited to attend the next Induction session which generally takes place at either Somer Valley campus (Radstock), or City Centre campus (Bath). Please allow 1.5hrs attendance.

 

Inductions will include a mandatory 15-minute maths and English assessment (this is not a test).

 

Learners may need to bring their passport and visa to the induction, for evidencing course eligibility. This will be confirmed prior to the induction date.

What else do I need to know?

 

Learners may need to bring their passport and visa to the induction, for evidencing course eligibility. This will be confirmed prior to the induction date.

Where can I find out more information?

Any queries, contact us by phone on 01225 328 702 / 01225 328 714 or email distancelearning@bathcollege.ac.uk.

How do I apply?

Click the "Apply" button and fill out an online application form.

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