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Customer Service for Health and Social Care Settings – Level 2 Certificate

Course Overview

This free level 2 Distance Learning course provides the knowledge and understanding of Customer Service in Health and Social Care settings and how this can be achieved to meet customer needs.

What topics are covered?

Topics include:

  • Principles of Customer Service
  • Team work
  • Communications

Who is the course aimed at?

This course is aimed at anyone working or planning to work in adult health and social care.

What are the entry requirements?

You must be:

  • Over 19
  • Live in England
  • Not in full-time education
  • A resident in UK/EU for last 3 years
  • Have evidence of immigration status if not EU/UK national

 
If you’re aged 19-23 you must have already achieved a full Level 2 qualification and not have completed any part of the qualification previously.

What qualifications will I gain?

You will gain a Level 2 Certificate in Customer Service for Health and Social Care Settings.

Who is the awarding body?

NCFE

How will I learn?

You will learn via distance learning after a face to face induction session.

How will I be assessed?

You will submit assignments which will be marked by a specialist assessor.

What can I do after this course?

On completion of this course you can progress to another Level 2 Distance Learning course in a different topic (maximum 3 per year) or to other courses at the College.

Which department is this course in?

Distance Learning

Where will I need to go on my first day?

Once your Distance Learning Request Form has been processed you will be invited to attend the next Induction session which generally takes place at either Somer Valley campus (Radstock), or City Centre campus (Bath). Please allow 1.5hrs attendance.

 

Inductions will include a mandatory 15-minute maths and English assessment (this is not a test).

 

Learners may need to bring their passport and visa to the induction, for evidencing course eligibility. This will be confirmed prior to the induction date.

What else do I need to know?

Where can I find out more information?

Any queries, contact us by phone on 01225 328 702 / 01225 328 714 or email distancelearning@bathcollege.ac.uk.

How do I apply?

Click the "Apply" button and fill out an online application form.

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