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Understanding Excellence in Customer Service for Hospitality – Level 2 Certificate

Course Overview

Understanding Excellence in Customer Service for Hospitality is a free level 2 distance learning course.

 

In the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is therefore important that those working in hospitality are highly professional. Understanding how to commu­nicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.

 

Course code: S97ECH2/ERF1A

What topics are covered?

  • Principles of Customer Service in the Hospitality Sector
  • Understand Effective Teamwork in the Hospitality Sector
  • Understand Legislation and Guidance Relevant to the Hospitality Sector
  • Understand Professional Personal Standards in the Hospitality Sector

Who is the course aimed at?

  • Those who want to achieve a nationally recognised Level 2 qualification
  • Those who need evidence of their competency for employment
  • Those who want to further their personal and professional development
  • Those who need to know about food allergy and intolerance requirements
  • Those who would like to learn at a time that suits them without the need to attend college

What are the entry requirements?

  • The learner must be 19 years old or over
  • The learner must live in England
  • The learner must not be in full-time education
  • The learner must have had permanent lawful residency in the UK/EU for the last 3 consecutive years
  • Where a learner is not an EU/UK National, they will need to provide evidence of their current immigration status eg Passport / Visa
  • Please note that student visas are not acceptable
  • Please note that prior qualifications may affect eligibility
  • The learner must not have completed any part of the requested qualification previously
  • A learner aged between 19 and 23 must have already achieved a full Level 2 qualification

What qualifications will I gain?

Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality.

How will I learn?

Distance learning with an assigned tutor.

Which department is this course in?

Distance Learning

Where will I need to go on my first day?

Once your Distance Learning Request Form has been processed you will be invited to attend the next Induction session which generally takes place at either Somer Valley campus (Radstock), or City Centre campus (Bath). Please allow 1.5hrs attendance.

 

Inductions will include a mandatory 15-minute maths and English assessment (this is not a test).

 

Learners may need to bring their passport and visa to the induction, for evidencing course eligibility. This will be confirmed prior to the induction date.

What else do I need to know?

 

Learners may need to bring their passport and visa to the induction, for evidencing course eligibility. This will be confirmed prior to the induction date.

Where can I find out more information?

Any queries, contact us by phone on 01225 328 702 / 01225 328 714 or email distancelearning@bathcollege.ac.uk.

How do I apply?

Click the "Apply" button and fill out an online application form.

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