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A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.
Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.
Ideal for those with 12 months or more experience working in a junior management or supervisory role, this Level 3 apprenticeship programme is a great opportunity for apprentices that have already completed a Level 2 Team Member Apprenticeship programme or equivalent full-time study. This programme is ideal for young people with work experience right through to mature apprentices wanting to retrain.
Apprentices without level 2 (GCSE 4/C) in English and Maths will need to achieve this level prior starting the apprenticeship programme.
Knowledge
Organisational performance delivering results:
Operational management
Project management
Finance
Interpersonal excellence managing people and developing relationships:
Leading people
Managing people
Building relationships
Communication
Personal effectiveness managing self:
Self-awareness
Management of self
Decision making
Skills
Organisational performance delivering results:
Operational management
Project management
Finance
Interpersonal excellence managing people and developing relationships:
Leading people
Managing people
Building relationships
Communication
Personal effectiveness managing self:
Self-awareness
Management of self
Decision making
Behaviours
Takes responsibility
Inclusive
Agile
Professionalism
Classroom and work based teaching and assessment to monitor, knowledge, skills and behaviours to ensure industry competencies.
There are a range of management apprenticeship programmes at Level 4 depending on your chosen pathway. These include Digital Community Manager, Hospitality Manager, Leisure Duty Manager, Retail Manager, Digital Community Manager and Improvements Management.
Apprenticeship Standard Level 3
Level 3 Diploma in Leadership and Managment Associate Membership to the Chartered Management Institute