Workplace Skills for Admin Roles

Employability - Workplace Skills for Admin Roles

Duration: 3 Days

Course Overview

This practical and engaging course is designed for individuals who are interested in working in administrative or office-based roles, or who wish to refresh and develop their existing workplace skills. Learners will gain an understanding of the key skills, knowledge, and behaviours required to work effectively in a modern administrative environment.

The course explores a range of essential workplace skills, including communication, organisation, time management, teamwork, customer service, and professional conduct. Participants will also develop confidence in using common digital tools and office procedures that support day-to-day administrative tasks.

Through practical activities, discussions, and real-life workplace scenarios, learners will build confidence in their ability to work in an administrative setting and gain a clearer understanding of employer expectations. The course is suitable for those seeking employment, returning to work, or looking to develop transferable workplace skills.

Learning Outcomes

By the end of the course, learners will be able to:

• Understand the responsibilities and expectations of administrative roles.
• Demonstrate effective communication skills in a workplace setting.
• Apply organisational and time management techniques to workplace tasks.
• Develop confidence in handling administrative and customer service responsibilities.
• Use common digital and office-based tools to support administrative work.
• Recognise the importance of teamwork, professionalism, and workplace etiquette.
• Identify personal strengths and areas for development in relation to employment goals.
• Create an action plan to support progression into administrative employment or further training.

This course provides a supportive environment for learners to build confidence, develop practical workplace skills, and prepare for a range of administrative and office-based roles.