Distance Learning - Principles of Customer Service Certificate L2 (22/23)
Course Overview
This level 2 course is well suited to learners who already work in a customer focused enviroment; or are looking to gain key understanding needed to gain employment in customer services. Using interactive online learning materials you will gain a better understanding of what drives customer behaviour, how services can be designed to meet their needs, and how to maximise relationships with customers.
What topics are covered?
Mandatory topics include:
- Service and delivery
- Understanding customerers
- Employers Organisations
Course Details
Course Type: Part Time Qualification
Campus: Distance Learning (Online)
Duration: 16 weeks
Age Group: 19+
Principles of Customer Service Certificate L2
Code
S22PCS2/ERF1A
Duration
16 weeks
Price
19+ Fully Funded
£0.00
19+ Co-Funded
£0.00
Non-Funded
£724.00
Frequently asked questions
This level 2 course is well suited to learners who already work in a customer focused enviroment; or are looking to gain key understanding needed to gain employment in customer services. Using interactive online learning materials you will gain a better understanding of what drives customer behaviour, how services can be designed to meet their needs, and how to maximise relationships with customers.
Learners will undertake self-directed study using an online VLE and support from an experienced assessor, who will provide assessment and constructive feedback.